2.0 Shopping Online


2.1 What are the advantages of shopping online? Online shopping offers a convenient way to buy from the comfort of home. Our website is also compatible with  mobile phones, tablets and other devices with an internet browser. Our website allows you to easily locate items and access much more information than you would if you were shopping instore. We understand that not everyone finds it easy to buy online, if this is the case, you can contact us on 0800 212 333 and we are happy to assist you.


2.2 How can I find what I am looking for? You can either browse through the categories, or use the search bar at the top of the page. The key to using a search bar is to enter a simple search term. For example, if you are looking for wheelchair cushions, type ‘cushion’. If you find that too many results appear, try typing something a bit more specific such as ‘foam cushion’.


2.3 How can I be sure if a product is right for me? We try to include as much information as possible about our products. Most products have a brief description followed by a detailed description, video clips, and tabs showing Options (eg, different sizing, colours, styles), Download (pdfs of our pamphlets), and Related Products (similar products or accessories). If you require any further information, please do not hesitate to contact us.


2.4 What do I do if I am having trouble downloading information about a product? Our information is in a PDF format. If you are having problems viewing these files you may not have the Adobe software installed on your computer. Adobe Reader is free, safe and can be downloaded here.


2.5 What is a shopping cart? A shopping cart is basically a virtual version of a shopping basket. Simply click the Add to Cart button on products you want to purchase and it will automatically place the item in your cart. This can be viewed on the left hand side.You can add multiples of items by clicking add to cart as many times as required or by updating the quantity during checkout.



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