Frequently Asked Questions


1.0 General

1.1 What does C1 South do?

1.2 What is the purpose of this website?

1.3 What are your operating hours?

1.4 Do you have an annual shut down period?

1.5 How can I contact you?

1.6 Are you on any social media sites?

1.7 Can I purchase items from C1 South in person?


2.0 Shopping Online

 2.1 What are the advantages of shopping online? 

2.2 How can I find what I am looking for? 

2.3 How can I be sure if a product is right for me? 

2.4 What do I do if I’m having trouble downloading information about a product? 

2.5 What is a shopping cart?


3.0 Accounts 

3.1 Do I have to create an account? 

3.2 What happens if I forget my password? 

3.3 How can I view my orders or update my details?

4.0 Placing an Order 

4.1 How do I checkout? 

4.2 What are voucher codes? 

4.3 Why won’t my voucher code work?

4.4 How will I know if you have received my order?

4.5 Can I change or cancel my order?

4.6 Why can’t I see the prices of some products?

4.7 Why can’t I add some products to my cart?

4.8 Can I order products that are out of stock?

5.0 Payment

5.1 What payment methods do you accept?

5.2 Are my credit card details safe?

5.3 What happens if I select internet banking as my payment method?

5.4 How do I find your bank account details?


6.0 Delivery

6.1 What are the delivery charges?

6.2 Why have I been charged more than the standard shipping rate?

6.3 What delivery service do you use?

6.4 How long will it take for me to receive my order?

6.5 Will you send items to a PO Box?

6.6 Can I pick up my purchase from your office?

6.7 Is my delivery fee refundable?

6.8 Will I get my order before Christmas (or other occasion)?

6.9 Do you send items internationally?

7.0 Returns and Exchanges

7.1 What happens if I am unhappy with my order?

7.2 Will you refund my order?

7.3 Can I exchange an item?

7.4 How do I pay the extra courier fee for an exchanged item?

7.5 What happens if I receive a faulty, damaged or incorrect product?


8.0 Warranties and Guarantees

8.1 Do your products have a guarantee?

8.2 What does the manufacturer’s guarantee cover?

8.3 What happens if something goes wrong with a product that’s not covered by a guarantee?


9.0 Retailers

9.1 Do you retail products outside of this website?

9.2 Can my store or organisation sell your products?

9.3 What are the benefits of selling C1 South products?

9.4 Would you be interested in a product I sell or have seen elsewhere?


10.0 Miscellaneous

10.1 Do you have a catalogue? 

10.2 Do you have a Privacy Policy? 

10.3 What are your terms of trial? 

10.4 Who do the terms of trial apply to? 

10.5 Can I copy or reproduce any of the images or information displayed on this website for non-personal use? 

10.6 How do you measure your cushions? 

10.7 What if I cant find an answer to my question?