6.0 Delivery


6.1 What are the delivery charges? Shipping charges are automatically calculated at checkout based on the size of the item(s) and your delivery address. Rural addresses and heavy or bulky items will incur extra charges.


6.2 What delivery service do you use? We use Fastway Couriers to deliver all of our products. Your parcel can be tracked on www.fastway.co.nz and a tracking number can be sent to you if required.


6.3 How long will it take for me to receive my order? Your order will be sent the same day if made before 10:30am or the following day due to courier pick up times. The expected delivery timeframes are 1-2 working days for the North Island, up to 3 working days for the South Island and up to 4 working days for rural deliveries which are passed onto NZ Post.


6.4 Will you send items to a PO Box? No. Our courier service can only send parcels to a physical address. If you are concerned that you will not be home to sign for a parcel, you can ask the courier to leave it in a safe place, or alternatively have it sent to another address.


6.5 Can I pick up my purchase from your office? Yes. We now have a Click and Collect option during checkout to pick up your order from our warehouse but will require payment prior to collection as we can only accept cash on premises. Click here for more information. Alternatively, you can buy directly from us during business hours if you are paying with cash.


6.6 Is my delivery fee refundable? If we have issued a full or partial refund for any reason, the courier fee is not refundable. The only time we will refund a delivery fee is if an item is out of stock and we have to cancel an entire order.


6.7 Will I get my order before Christmas (or other occasion)? We recommend that any products purchased as gifts should be ordered no later than the week before Christmas (or other occasion) to avoid disappointment. The expected delivery timeframes are up to 2 days for the North Island, 3 days for the South Island and 5 days for rural deliveries but please be aware that courier companies are very busy during the holidays and delays can be expected.


6.8 Do you send items internationally? Generally not and we do not make this option available on our website. In some cases, we have sent products to Australia so if you live overseas and are interested in purchasing from us, please contact us. We may also be able to provide you with details for purchasing in your country.



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