7.0 Returns and Exchanges
7.1 What happens if I am unhappy with my order? Please contact us and we will be happy to discuss any issues with your order. Please note that you must contact us before returning any items.
7.2 Will you refund my order? Refunds will be issued on a case by case basis, therefore you must contact us before returning any item. Items must be returned in an unused, original condition including any packaging, manuals etc at your expense and within 14 days of delivery. We must receive the goods back before issuing a refund.
7.3 Can I exchange an item? Yes, but you must return the items back in an unused, original condition including any packaging, manuals etc at your expense and within 14 days. To exchange a product, you will need to download this form and include it with the returned goods. Please note that there will be an additional courier fee for exchanges unless you have received a faulty, damaged or incorrect product.
7.4 How do I pay the extra courier fee for an exchanged item? You can pay with credit card, internet banking or PayPal. Please contact us for further instructions.
7.5 What happens if I receive a faulty, damaged or incorrect product? All of our products are inspected thoroughly and are well packaged to ensure they arrive in excellent condition. In the rare event that a faulty product is sent, damaged in transit, or sent in error, please contact us and we will arrange pick up of the goods at our expense and immediately arrange for a replacement. Please print and attach this form to the parcel. We will remedy any problem in accordance to the Consumer Guarantees Act.
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